Frequently Asked Questions

• Information on the request
• My events
• Pick up & Deliver
• Return & Collection
• Invoice
• Rules & Tips

Information on the request

• Can I order a product that is not (no longer) on your website?
• Will I receive an email if an application has been sent?
• Can I place an order by phone or email?
• How do I place a request?
• Create an account: how and why?
• I have not received confirmation from my request
• Staffels

My events

• What are zones?
• How do I work with zones?
• How do I add a product to a zone?
• How do I change a product between zones?

Pick up & Deliver

• Where will my order been delivered?
• What are the delivery costs?
• When can I pick up my order?
• Can I make a delivery appointment?
• Can I pick up my order myself?
• Can the goods be delivered abroad?

Return & Collection

• How and when do I return the goods myself?
• How and when are the goods picked up?

Invoice

• Do I receive an invoice?

Rules & Tips

• Rules & Tips